FAQs

Why Trybike? 為什麼要選擇Trybike?

The Trybike Steel offers you 2 bikes in 1. The perfect bike for each step in your child’s early life.  The Trybike is a clever and has a durable design which is very rare to be found in Hong Kong!
Trybike是一款聰明的 2 合 1 自行車。 適合您的孩子從早期使用至6歲，一直陪伴小朋友成長。 Trybike 設計巧妙且經久耐用，這在香港非常罕見！

How is the quality? 質量如何？

The Trybike has been designed and developed in the Netherlands after many years of experience with balance bikes. We have applied our experience and selected the best materials, created the most durable construction and added the nicest details as well as a quality finish.

Trybike 是在荷蘭經過多年研究的平衡車而設計和開發的。 我們綜合了經驗並選擇了最好的材料，創造了最耐用的結構，並添加了最好的細節和優質的設計而創造出Trybike。

What is your return policy? 你們的退貨政策如何？

All sales are final.  We accept returns or exchanges for product damaged in transmit or if the incorrect items are shipped to.  To be eligible for a refund or exchange, you must first email within 30 days of the order date.  Upon receipt of your email we will respond promptly and accordingly and make sure your replacement is sent out. If a replacement item is not available, we will refund the full purchase price.

​

如果產品在運輸中遭到損壞或運送了不正確的貨品，我們接受退貨或換貨。 要成功獲得退款或換貨，您必須先在訂單日期後 30 天內發送電子郵件。收到您的郵件後，我們將及時做出相應的回覆。